Frequently Asked Questions

Ordering

We have an order minimum of $20. If your subtotal and tax are under $20, a fee will be aded in cart to bring your order up to that minimum. Alternatively, you can add more prints to your order.

We accept all major credit/debit cards and PayPal.

Paper/Materials

There are material descriptions on each product page. You can also request Free Samples.

Yes, simply fill out our Sample Request Form and we will send them to you.

We have other material types available for special order. Please email posterninja@keithfabry.com.

Only if they are kept free from any moisture. Our paper materials are printed with aqueous inks which will run if they get wet. Our PVC prints are printed with UV cured inks and are suitable for outdoor use

File Uploading

JPEG, PDF, TIFF, PNG AND GIF. JPEG files are preferred.

Your files should be around 150dpi for most uses. Artwork and high quality prints should be 300dpi for optimum quality. Resolution can be as low as 50dpi for temporary posters or posters where print quality isn’t critical.

You do not need bleed on your files.

File size is usually the main reason for this. Our upload software has a 100MB file size limit. Some solutions if your file exceeds this limit:
 

Reduce resolution to 100dpi in Photoshop.

 

Convert CMYK files to RGB.

 

Save Tiff files to Jpeg.

 

Upload dummy file(s) and send high-res file(s) to posterninja@keithfabry.com using your preferred file transfer service. You must put a note in with each file before adding to cart saying that this is a dummy file and referencing the name of the file to be printed.

 

Some other things to check if your upload is failing:

 

​Make sure your file doesn’t have any special characters like quotation marks, commas, apostrophes, etc.

 

Some complex PDF files cannot render online previews. Please convert to Jpeg and upload.

Our system analyzes the size of your files to be sure that it can print well at poster size. Some files are simply too low resolution and enlarging them would result in a blurry, pixelated image. With some PDF files, it may even be a low resolution image that is in the overall layout of your poster and this will still flag it as low quality.

Production & Shipping

Orders placed by midnight will print and ship-out the following business day. Pickup orders will be ready the next business day by 2PM EST, or you can choose Rush Pickup for an additional fee and your prints will be ready within 4 business hours. Business days are Monday – Friday.

Detailed shipping schedules can be found on our Shipping Info page.

Generally, no. You can view the UPS Service Guarantee for the latest information.

Of course! We can handle high volume orders, retail rollouts, complex shipping and more. Just call us at (804) 997-7337 or email posterninja@keithfabry.com to discuss the details.

Sales Tax

We are located in Virginia which is an origin-based sales tax state. This means a sale is considered to take place at the location where it’s completed (Virginia), even if the product is shipped elsewhere. Therefore, we are required to collect sales taxes on all sales aside from those to tax exempt organizations (see below).

Tax exempt organizations can enter their tax exempt information at checkout to have taxes removed. New tax exempt customers must email tax documents to debra@keithfabry.com. Orders will not print until tax documents are received. By selecting Tax Exempt, you accept all legal responsibilies to prove your tax exempt status. Any misuse of the Tax Exempt option puts you at risk of prosecution in accordance with state and local laws.